Privacy policy
The Crown Luxury Hair
The Crown Luxury Hair respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect, use and protect information when you visit or purchase from our online store.
1. Information We Collect
When you place an order, create an account, contact us or subscribe to our mailing list, we may collect information such as:
- Your name and surname
- Email address
- Telephone number
- Billing and delivery address
- Order and transaction information
- Information you provide when contacting us
- Information required to process and deliver your order
We may also automatically collect certain information about how you interact with our website, such as device information, browser information and pages visited.
2. How We Use Your Information
We may use your personal information to:
- Process and fulfil your orders
- Arrange delivery
- Process payments
- Communicate with you about your orders
- Respond to enquiries and customer-service requests
- Send marketing communications where permitted and where you have chosen to receive them
- Improve our website, products and services
- Prevent fraud, misuse or other unlawful activity
- Comply with applicable legal and regulatory requirements
3. Payment Information
Payments may be processed through third-party payment providers.
The Crown Luxury Hair does not intentionally store your complete payment-card details on its own systems. Payment information is handled by the applicable payment provider in accordance with its own privacy and security practices.
4. Sharing of Information
We may share relevant personal information with trusted service providers where necessary to operate our business, including:
- Payment processors
- Courier and delivery providers
- Website and technology service providers
- Professional or legal advisers where necessary
- Government authorities or regulators where required by law
We do not sell your personal information for money.
5. Cookies
Our website may use cookies and similar technologies to help the website function, remember preferences, understand website usage and improve your shopping experience.
You may be able to control cookies through your browser settings.
6. Marketing Communications
If you subscribe to our mailing list, we may use your email address to send you information about products, promotions, new arrivals and other updates.
You may unsubscribe from marketing communications at any time using the unsubscribe option provided in the communication or by contacting us.
7. Protection of Personal Information
We take reasonable steps to protect personal information against unauthorised access, loss, misuse or disclosure.
However, no method of transmitting or storing information online can be guaranteed to be completely secure.
8. Your Rights
Subject to applicable law, you may have rights regarding your personal information, including the right to request access to, correction of or deletion of certain personal information.
You may contact us if you have questions about how your information is handled.
9. Third-Party Websites
Our website may contain links to third-party websites or services. We are not responsible for the privacy practices of those third parties.
We recommend reviewing their privacy policies before providing personal information.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date.
11. Contact Us
If you have questions about this Privacy Policy or how we handle your personal information, please contact The Crown Luxury Hair through the contact details provided on our website.
Last updated: 30 August 2026