Refund policy

The Crown Luxury Hair

We want you to be happy with your purchase. Please read our returns and exchanges policy carefully before placing your order.

1. Returns

Customers may request a return within 7 days of receiving their order, provided that the product meets the requirements below.

To qualify for a return:

The hair must be unused, unworn and unaltered.
The hair must not have been cut, coloured, dyed, bleached, washed, brushed excessively or chemically treated.
Lace must not have been cut or altered.
The product must be returned in its original condition and packaging.
Proof of purchase/order number must be provided.

Products that do not meet these requirements may be refused.

2. Exchanges

We accept exchanges within 7 days of delivery where the product is eligible for return.

If you selected the wrong length, texture, colour or product, you may request an exchange. The customer is responsible for any applicable price difference and return shipping costs.

3. Non-Returnable Products

For hygiene and quality-control reasons, we do not accept returns or exchanges on hair that has been:

Worn or installed
Cut or customised
Coloured, dyed or bleached
Washed or chemically treated
Altered in any way
Returned without its original packaging

4. Incorrect or Damaged Orders

If you receive an incorrect or damaged item, please contact us within 48 hours of delivery.

Please provide:

Your order number
A description of the issue
Clear photographs of the product and packaging

We will assess the issue and, where appropriate, arrange a replacement or another suitable resolution.

5. Return Shipping

Unless the item is incorrect, defective or damaged when received, the customer is responsible for the cost of returning the product.

We recommend using a trackable courier service when returning an item. The Crown Luxury Hair cannot be held responsible for items lost or damaged while being returned.

6. Refunds

Once your returned product has been received and inspected, we will notify you whether your return has been approved.

Approved refunds will be processed using the applicable original payment method, subject to any applicable deductions or agreed terms.

7. Sale Items

Products purchased during promotions or marked as sale items may be subject to different return or exchange conditions, which will be communicated at the time of purchase.