Shipping policy

The Crown Luxury Hair

We want your Crown to arrive safely and on time. Please read our shipping and delivery information before placing your order.

1. Order Processing

Orders are processed after successful payment has been received.

Please allow 1–3 business days for order processing before your order is handed to the courier.

Orders placed on weekends or public holidays will be processed on the next available business day.

2. Delivery

Once your order has been dispatched, you will receive the available delivery information or tracking details.

Estimated delivery times may vary depending on your location, courier availability and circumstances beyond our control.

As a general guide:

Major South African cities and towns: approximately 2–5 business days after dispatch
Remote areas: delivery may take longer

Delivery times are estimates and are not guaranteed.

3. Shipping Fees

Shipping fees are calculated according to the applicable delivery option and destination and will be displayed during checkout where applicable.

Customers are responsible for providing a correct and complete delivery address and contact information.

4. Incorrect Delivery Information

The Crown Luxury Hair cannot be held responsible for delays, failed deliveries or additional delivery costs resulting from incorrect or incomplete information supplied by the customer.

If you notice that your delivery details are incorrect, contact us as soon as possible. We will try to assist before the order is dispatched.

5. Tracking

Where tracking is available, tracking information will be provided to the customer after dispatch.

Customers can use the tracking information supplied to monitor their delivery.

6. Delays

Although we work with delivery partners to ensure orders arrive as quickly as possible, delays may occur due to:

Courier delays
Weather conditions
Public holidays
High order volumes
Incorrect delivery information
Events outside our reasonable control

We will assist customers with delivery enquiries where possible.

7. Lost or Damaged Packages

If your parcel appears to be lost, damaged or significantly delayed, please contact us as soon as possible with your order number and relevant details.

If your package arrives visibly damaged, please take photographs of the packaging and product before discarding any packaging materials.

8. Collection

Where a collection option is offered, the customer will be provided with the relevant collection instructions.

Customers must present any required order confirmation or identification when collecting an order.

9. International Shipping

International delivery is not available unless specifically stated on our website or agreed with the customer before purchase.

Where international shipping is offered, the customer may be responsible for applicable customs duties, taxes or other charges imposed by the destination country.